Description:
Job Purpose: To support the development and delivery of Key Accounts in the UK Beauty Category, building long-term, trusting client relationships. Day to day management of the account team and purchasing strategy; Balancing the delivery of a high quality service to the client and a cost effective solution that exceeds the agreed Business Plan.
Key Responsibilities
- Work together with the Head of Beauty to Develop and then implement effective Sales Action Plans for all Key Accounts and regional customers within your responsibility.
- Develop strong senior customer relationships within Key Accounts
- Responsible for ensuring Account Teams deliver Internal Business targets and Client SLAs and KPIs
- Responsible for delivering Internal and client Monthly and Quarterly Business Reports, and any additionally requested reports including but not limited to customer meeting reports, forecasts
- Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines.
- Ensure that the Account Sales and Profit Budget is exceeded and that all costs related to orders are strictly controlled.
- Daily report line and management of the Account Manager and Sales support Team.
- Manage and develop Staff reporting into this position
- In collaboration with the Creative Director and AM provide professional product presentations to customers.
- Oversee the AM and Sales support team to produce customer quotations. Ensure quality samples and artwork for proposals.
- Ensure the diligent follow-up of all quotations distributed to generate orders.
- Communicate order status to all departments to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Ensure the development and maintenance of accurate, legible customer file/Job Bags
Ideal Attributes
- Customer Focused: This involves focusing one’s efforts on finding what a customer needs before the customer themselves are even aware
- Relationship Building: Has the ability to build and maintain a network of business related contacts, which will be useful in meeting objectives.
- Results Focused: This involves measuring and monitoring progress, and keeping an eye on the bottom line.
- Team Player: Is committed to the organisation’s common goals, and has a focus on what is best for the business rather than suits the individual.
- Category Focused: Has a keen interest in the beauty and fashion industry, with an understanding of retail environment , social media/ influencers, Trend forecasting.