Description:
To oversee, manage and take ownership of our iconic brand. From initial implementation through, to contract delivery through the lifecycle of the contract.
Key Responsibilities And Accountabilities
- Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked and delivered successfully.
- Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.
- Responsibility for global relationship & management of key regional and global stakeholders.
- Working closely with Link teams in market to support them to drive more business in their market.
- Working to penetrate new markets where we are not yet working, this would involve working closely with the Link regional account teams.
- Product development that can be shared to all markets. Calendar of activity to be developed.
- Sharing of new orders / new ideas to all markets.
- Overseeing all large projects to ensure we are doing everything possible to win these.
- Working on some markets directly where we do not have local support in place or where it makes sense for them to be doing this.
- Ensure customer service is a priority. Identify and resolve all issues relating to customers within Standard guidelines.
- Provide professional presentations to customers.
- Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
- Maintaining and updating database of local suppliers and managing the relationships
- Liaise with suppliers and have strong negotiation skills
- Oversee the team and ensure they process all orders and invoices in a timely fashion
- Work with the team and produce accurate customer quotations and ensure quality samples and artwork for proposals.
- Manage SLA’s and KPI’s set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase volumes – where applicable.
- Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets
- Work closely with Senior Management team to ensure that there is a cohesive communication across all of our activities to ensure we are operating as the global outsource strategic partner across marketing items.
Skills Required
- Experience in the promotional goods / print industry
- Experience working on a single source contract basis
- To have a strong team attitude
- Excellent oral and written communication skills
- First class, effective organisational skills
- A pro-active approach to managing projects
- Experience of managing and working as part of a team
- A keen eye for detail and an understanding of budgeting and financial reporting
- Ability to work under pressure whilst maintaining a cool outlook
- A personable and professional character that will allow you to build client rapport
- The confidence to give clients trust in your work
- Excellent knowledge of MS Office particularly power point and excel
- Excellent problem solving ability
- Enthusiastic and passionate
- Good time-management skills