Description:
At all levels within Client Services, you have a tremendous amount of ownership and autonomy to do what’s right for our clients. We are highly empathetic, and highly competitive. We are always looking for the win/win, and we play as hard as we work.
Management and Execution
- Collaborate with your team to ensure precise project execution, guaranteeing adherence to processes and regulatory requirements.
- Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
- Review and manage project budgets with your expert direction to achieve success.
- Collaborate with cross-functional teams in the delivery of launch programs.
- Maintain an action and solution oriented approach at all times.
- Ensure that all communications reflect Klick Health standards and contribute to a positive client experience.
- Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.
- Diligently search for opportunities to enhance our clients’ business outcomes, persistently striving to deliver exceptional value.
- Precisely articulate clients’ brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
- Play an integral role in shaping the account plan for each client, contributing valuable insights and strategic direction.
Experience
- 6+ years client services experience in the advertising industry.
- Comfortable managing between 2-3M in client business.
- Experience participating in brand planning.Launch experience is a plus.
- Intake of new client opportunities and brief coordination.
- Setup, lead and run client meetings, provide follow-up and recap notes.
- In partnership with Project Management, review and create scopes of work.
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
- Maintain and grow client relationships at the Product Manager and Associate Director level.
- Exceptional presentation and communication skills.
- Full understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
- University degree required, MBA a plus.